Typical Reseller Data Recovery Procedure

Step 1 - You Receive the Device

You receive a faulty device or a customer enquiry for data recovery.

Step 2 - Preliminary Quotation

You supply your customer with a preliminary quotation based on our recommended retail price per our reseller pricelist.

You could add your mark-up if you wish - keeping in mind that if the customer approached us directly, we would quote them our recommended retail price.
You can also contact us (should you prefer) to confirm the pricing.
The purpose of the preliminary quotation is to commit your customer to the costs associated with sending the drive to us.

Step 3 - Ship the Device

If your customer is satisfied with the preliminary quotation, you can ship the drive to us, or we can arrange a collection via our complimentary courier service.

Our complimentary courier service does not include:
- Laptops
- Desktop Computers
- Servers
In the case of server recoveries, we would require the following:
- All disk drives in the server.
- These drive sequences (order) must be marked before being removed from the server (critical).

Step 4 - We Receive the Device

We received the drive(s) and should be able to email you a written confirmation quotation within 8-10 working hours, depending on the service option required and the complexity of the work.

Step 5 - Final Quotation

You then send a confirmation quotation (including your reseller mark-up) to your customer, who supplies you with final approval (preferably in writing).

Step 6 - Obtain Approval

You can email us to confirm the final approval or approve the quotation via our support portal.

No data recovery work will be undertaken without your approval unless you mark the work as pre-approved.

Step 7 - The Data Recovery

We complete the data recovery.

On average, this takes 3-8 working days under our STANDARD recovery rate.
We do not return the faulty recovered drive; however, we could return what is left of the drive should you require it.
We will send you a report via email if we cannot recover any data.
We will also again contact you should we not be able to recover all the data required.
The data will be transferred to a destination drive of adequate capacity supplied by yourself (or your customer), or we can quote for any drive currently available.

Step 8 - Payment

We send you an invoice via email, awaiting confirmation of payment.

Step 9 - We Return the Recovered Data

We will return the data, or you may arrange for collection upon receipt of payment. We can also arrange for delivery via our complimentary courier service.