Tecleo Data Recovery Service Plan Terms And Conditions

What is covered by the Tecleo data recovery service plan ('TDRSP')?

• The TDRSP entitles you, THE CUSTOMER, to ONE (1) hardware or software-related data recovery attempt during the plan's ACTIVE PERIOD for the specific storage device for which the plan was purchased, at our Economy Service Level (10-15 business day turn-around), including shipping, spares, labour and a destination device, of adequate capacity, up to a maximum 2TB.
• The TDRSP is available for any new internal or external hard disk drive (HDD) and solid-state (SSD) drives purchased from TECLEO.
• Standard, Priority and High Priority data recovery service options are available at an additional cost based on the rates at the time of redemption.

Active period

• The ACTIVE PERIOD for the TDRSP is THREE (3) years (1095 calendar days).

Data recovery is not always possible!

• The recovery shall be on a "best effort" basis, and TECLEO cannot guarantee or promise specific results.
• No refunds will be made where the data was partially recovered or unrecoverable.

Termination

• The plan will terminate at whichever of these occurs first:
  • The end of the active period;
  • Once the plan has been used for data recovery services;
  • Should any other data recovery attempts have been made including any physical tampering of the device.
  • We reserve the right to amend or terminate the terms of this TDRSP and may require a reasonable additional fee before we render the service if any device is recalled by the Original Equipment Manufacturer.