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Data Recovery and Digital Forensic Services South Africa

Tecleo Data Recovery and Digital Forensics Lab

Welcome to Tecleo Data Recovery and Digital Forensics Lab. We are here to help you with digital forensics and incident response (DFIR), advanced data recovery, forensic data recovery, e-discovery support, blockchain forensics, and open source intelligence (OSINT) investigations from a wide range of digital data storage devices, locations and operating systems.

Our services cover an extensive range of potential data compromising and loss scenarios, including digital forensic investigations and data recovery from working (ransomware-affected, corrupted, formatted, deleted, virus-infected, hacked, and password-protected) and non-working (dropped, fire, water, and power-surge damaged) servers, NAS and RAID volumes, personal computer (PC) and laptop hard disk drives (HDD), external hard drives, solid-state drives (SSD), mobile devices (smartphones, mobile phones tablets, PDA and cellular phones), drones, IoT devices, backup tapes (tape cartridges), CDs and DVDs, memory sticks (flash drives), SD cards, cloud hosted email platforms and databases.

With state-of-the-art equipment, tools, and software, including a class 100 cleanroom for repairing, recovering, and investigating various types of electronic data storage media and a team of experienced and qualified professionals working in a secure environment under a non-disclosure agreement, we strive to give your data the best possible chance.

We are experienced in responding to, mitigating, and investigating various cyber-related incidents, including ransomware attacks, data breaches, stolen confidential information, fraud, corruption, and blockchain (crypto, web3, and NFT) crimes.

Our threat intelligence services include open-source intelligence (OSINT) analysis and monitoring, using publicly available information from websites, including the surface web, deep web, dark web, the blockchain, social media platforms, search engines, databases, email providers, etc., to gain insight into potential threats or vulnerabilities of a system, organization or personnel.

Our OSINT analysts can help you uncover potential threats before they become a problem by analyzing and monitoring publicly available sources for any suspicious activity related to your company’s operations or personal life.

We are based in Centurion, South Africa (ZA), offering our data recovery and digital forensic services nationwide and internationally. For those within South Africa's borders, we provide a free courier collection service for all pre-approved work and a free courier return service for all completed jobs – no matter which corner of the country you're located, whether in Gauteng (Pretoria, Johannesburg, Centurion or Midrand), Kwazulu-Natal (Durban), Eastern Cape (Port Elizabeth, East London), Western Cape (Cape Town), Limpopo (Polokwane/Pietersburg), Mpumalanga (Nelspruit), North West (Rustenburg), Free State (Bloemfontein) or the Northern Cape (Kimberley).

We understand how important your data is to you. That is why we strive to provide the best possible solutions when we respond, mitigate, investigate, or recover your data in complete confidentiality, as fast and in the best condition possible, no matter the potential data-compromising scenario. Do not play "Russian roulette" with your data!

 

HOW WOULD YOU BENEFIT & WHAT CAN YOU EXPECT FROM A RELATIONSHIP WITH US?

  • When trusting us with your data, you can expect peace of mind knowing that your valuable data is at a company operating since 1997 with a team of experienced and qualified professionals.
  • Our team will provide professional, fast, friendly and efficient assistance.
  • Your will have access to our online portal where you can view quotations, invoices, and correspondence, check the status of your ticket(s), add comments and attachments, approve or decline your quotes, and create new ticket requests.
  • You will receive regular updates on the progress of your case.

FREE CONSULTATION

  • We have a free initial consultation for digital forensic and data recovery services, providing guidance and expert advice on your case.

DATA RECOVERY FREE COURIER COLLECTION AND DELIVERY SERVICE

  • We have a free courier service with specific exclusions available for all pre-approved data recoveries within South Africa.
  • Please complete our online quote request or call us at 012-665-2945 to speak with one of our friendly and knowledgeable engineers if you still need to request a preliminary quotation.
  • Please note:
    • If you reject the quotation after the media has been shipped, you will be invoiced for the shipping costs.
    • Allow two to three (2-3) working days for courier collections and deliveries.
    • The free collection and delivery option is valid for one attempt only - Any subsequent collection or delivery attempts will be added to your invoice.
    • The collection of additional drives or media is subject to additional charges.

OUR NO-SURPRISES, NO-NONSENSE POLICIES

  • We offer a complimentary free initial evaluation and a fixed, upfront quotation.
    • Server recoveries (such as RAID, NAS, SAN, etc.), tape recoveries, and off-site data recoveries, for which a non-refundable fee is applicable, are excluded.
    • We have four data recovery service options to suit your budget and circumstances.
    • There is no quote rejection fee.
    • Work will only be done with your written approval of the final quote.

OUR DATA GUARANTEE

  • "No-recovery, no-charge" policy:
    • You will not be charged if we are unable to recover the data or if the recovered data is not usable.
    • We will contact you before issuing an invoice to confirm the usability of the recovered data if we suspect any damage.
    • If some of the recovered data is usable, we can negotiate a reduced price, and you will have the option to proceed.
    • Please note that this policy does not apply if the wrong or incomplete media is sent to us for data recovery.
    • Non-refundable fees may apply for priority, high-priority, spare and encryption services.
      • These fees are payable regardless of the recovery results.
    • We can only guarantee the success rate or amount of recovered data once the recovery process is completed (with your written approval).
  • We will do everything possible to rectify the recovery or refund the recovery charges (or a portion thereof) if we are unable to solve any valid issues with the recovered data.

DATA PRIVACY AND CLIENT CONFIDENTIALITY

  • All media and the data they contain, whether handed over, sent, investigated, or recovered by us, will be protected from unauthorised access or disclosure using the same level of care we use to protect our confidential information.
    • Our staff members are professionals working in a secure environment and have signed a non-disclosure agreement (NDA).
    • We can also enter into a non-disclosure agreement (NDA) upon request.
    • Unless otherwise agreed in writing, we only keep a copy of the recovered data for fourteen (14) calendar days to protect against dead-on-arrival (DOA) instances.
    • Any property left unclaimed for ninety (90) days will be disposed of.

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YOU CAN CHOOSE FROM ONE OF OUR FOUR DATA RECOVERY SERVICE LEVEL OPTIONS

ECONOMY  orSTANDARD  orPRIORITY  orHIGH PRIORITY

Your choice would typically be based on the urgency of the data recovery vs how much you can afford to spend on the successful recovery of your data.