The disc clutch mechanism (reading heads) on my son's hard drive failed. He was so upset realizing that he had lost all his photos and videos from his GAP year spent in Canada, memories of a fantastic year which included skiing videos taken by a professional photographer.
I contacted a technical support technician who could not help but referred me to Tecleo Data Recovery. As soon as they received the hard drive they emailed me a job card and a quote explaining what the problem was... I can highly recommend their services; their customer support is excellent and their service very professional and competent."