SELF-HELP (INSTANT) DATA RECOVERY QUOTE

Start by selecting the type of device from the list below that you need to have recovered.

 instant quote hdd icon
Hard Drive Recovery

 instant quote ssd icon
SSD Recovery

instant quote mobile icon 
Mobile Device Recovery

instant quote flash icon
Flash Drive Recovery

TAKE ADVANTAGE OF OUR WEAK CURRENCY

Have your (or your customer’s) data recovered at a huge discount without sacrificing service quality.

The calculation is for the data recovery of a 0-2TB failed hard drive calculated at our Economy Service Level.

Use the Instant Online Data Recovery Quote to customize your request or download our latest price list or send us a quote request alternatively contact us during office hours.

4500.00
ZAR
=
342.00
USD

Frequently Asked Questions

Q001: When do I need to consult a data recovery services unit?

Your answer will normally be dictated by the following factors:
  • How critical is the data that's no longer accessible?
  • Have you calculated the cost implications in not retrieving your data in as good a condition as possible?
  • Am I prepared to sacrifice any chance of recovering the data by trusting an unqualified or in-experienced company or person in attempting the recovery?
    • There are data recovery situations where we may only have one chance at successfully retrieving your data.

Contact us now on 012-665-2945 for a free no-obligation consultation and quotation or via our Online quotation request form

Q002: How does it work, what is the normal procedure?

ALL IS NOT LOST

Now that you have decided your data needs to be retrieved by data recovery professionals we recommend you follow these steps:-

STEP 1 - DO NOT PANIC

Help is at hand :-)

STEP 2 - PAPER WORK

Please complete our work order request with as much detail as you possibly can. The more information we have the quicker and more accurate we will be able to diagnose the problem and recover your data.

Download and complete our Work Order Request Form.

PLEASE NOTE:
* Hover over the link and select "Save link as"  - save the PDF to your desktop in order to retrieve the edited data later.
* The form can then be completed as a "œsoft copy" using Adobe Acrobat and sent via email to sales@datarecovery.co.za or faxed to 012-665-4928.
* Please also include a hard copy (printed version) with the parcel.

STEP 3 - PREPARING THE PARCEL (PACKAGING INSTRUCTIONS)

  1. Package your device as if you are sending us an egg to prevent further damage:
    • Make use of a sturdy cardboard (corrugated) box at least twice the size of your device.
    • Wrap the device using Bubble Wrap (Foam Wrap) ensuring adequate padding to prevent any movement and also to be able to absorb any impact while being transported.
  2. Package multiple drives with enough Bubble Wrap (Foam Wrap) so that there will be no contact between them.
  3. Seal the box with packing tape and mark with our Shipping Details and your physical return address.
  4. Mark the box as printer "FRAGILE HANDLE WITH CARE."

PLEASE NOTE:
* Hard disk drives are extremely sensitive to being bumped and knocked around. cardboard-box
* Additional damage may make a recovery less successful or even unrecoverable.
* Do not use a damaged box.
* If in doubt use Box-in-Box packaging.
* Remove old labels and stickers (from a used box).
* Do not include any brackets, adapters, and cables.

STEP 4 - SHIPPING THE MEDIA (SHIPPING INSTRUCTIONS)

International Shipping Instructions
Please take note of these instructions if you are sending your media from outside of South Africa!

You have 3 options:

Option 1 - Bring the media in personally.

Download a printable version of our Location Map and Traveling Directions

 

Option 2  - Have the media sent via courier.

Download a printable version of our Shipping Label

 

Option 3  - We can arrange for a free courier collection and delivery.

PLEASE NOTE:
* Terms and Conditions apply
* Should you urgently require the recovery then we would suggest dropping the drive off personally as the courier service may take up to 2-3 working days.

OUR SHIPPING (PHYSICAL) ADDRESS

Tecleo Data Recovery Shipping Instructions

Tecleo Data Recovery Lab

20 Uitzicht Park
5 Bellingham Street
Centurion
South Africa
0157

Tel : +27-12-665-2945

printerFollow for a printable version of our shipping label

STEP 5 - WE RECEIVE YOUR MEDIA

  1. Your media will be booked-in at a central point where it is barcode scanned, labelled and assigned a unique job reference number.
  2. Our technicians will evaluate the media, at no cost to you, and will normally within 10-15 working hours be able to email you a final quotation for your approval specifying:-
    • Whether the data is recoverable or the chance there-off, alternatively, if possible a directory structure of recoverable files.
    • Any other information depending on your situation.

PLEASE NOTE:
* The quotation can also be sent within 4 working hours from receipt of your media should you wish to upgrade to our PRIORITY or HIGH PRIORITY service.
* See also Our Data Guarantee and Our No-Nonsense Free Consultation, Evaluation And Quotation Policies.

STEP 6 - YOU APPROVE THE FINAL QUOTATION

  1. No billable work is undertaken until we have received your approval in writing.

STEP 7 - YOUR VALUABLE DATA IS RETURNED

  1. In most cases your data should be shipped within 3-8 working days from approval at our STANDARD rate or within 48 hours at out PRIORITY service rate or within 24 hours at out HIGHT PRIORITY service rate or 10-15 working days from approval at our ECONOMY service.
  2. You will be contacted should the recovery process take longer than anticipated with an explanation and possibly a few more questions about your media.
    • More information see our Comparison Matrix on the Different Service Levels available to you.
  3. The recovered data will be transferred to a destination drive, of adequate capacity, either supplied by yourself or we can quote for any other hard drive currently available.

SEE ALSO:
* Our Frequently asked questions (FAQ) section should you still have any further questions;
* Or alternatively do not hesitate in Contacting us


OUR MAIN CONCERN REMAINS TO RETURN YOUR DATA IN FULL CONFIDENTIALITY AS FAST AND IN A GOOD CONDITION AS POSSIBLE.

Q003: How long does it take?

  • The average data recovery takes between 3-8 working days.
    • A recovery can however take as little as a couple of hours to as long as a few weeks.
  • You have a choice of 4 service level options to suite your budget and situation:
    • ECONOMY,  STANDARD,   PRIORITY,  HIGH PRIORITY

For more information - Comparison matrix on our different service level options

Q004: Can you guarantee confidentiality of my information?

  • All information, data, and equipment handed over or recovered by us will be protected from unauthorized access or disclosure using the same degree of care as we use to protect our own confidential information.:
    • Our staff members are professionals working in a secure environment having signed an NDA (non-disclosure agreement).
    • All data recovery work is done in-house unless otherwise agreed with yourself in writing.
    • We can also enter into a Non-Disclosure Agreement (NDA) on request.

OUR PRIMARY CONCERN IS TO RECOVER YOUR DATA IN FULL CONFIDENTIALITY AS FAST AND IN AS GOOD A CONDITION AS POSSIBLE.

Q005: Can you guarantee the amount of data that can be recovered?

No, we cannot guarantee the amount (or success rate) until we have completed the data recovery - after receipt of your written approval, BUT

OUR DATA GUARANTEE

  • No-recovery, no-charge, no-surprises data guarantee:
    • You will not be invoiced should we not be able to recover the data or the data recovered not be in a usable condition.
    • You will be contacted, prior to us raising an invoice, to confirm the usability of the data recovered should we suspect damage to some of the data.
    • We can re-negotiate a price (less than the quoted amount) should some of the data recovered be of use to you with the option to proceed or not.
    • - Please Note:

  • We will do everything possible to rectify the recovery or refund the recovery charges (or a portion thereof) should we not be able to solve any valid issues with the recovered data.

See also - Our no-surprises, no-nonsense Terms and Conditions.

Q006: How much does it cost to recover the data?

We will in most cases be able to give you a quotation prior to you shipping the media.

Please submit our Quotation request form with as much detail as possible or alternatively phone us on 0860-600-800 (S.A.) or +27 (0)12-665-2945 (International) for a telephonic data recovery quotation.

OUR DATA RECOVERY QUOTATION PROCESS

  1. Your media will be booked-in at a central point where it is barcode scanned, labelled and assigned a unique job reference number.
  2. Our technicians will evaluate the media, at no cost to you, and will normally within 10-15 working hours be able to email you a final quotation for your approval specifying:-
    • Whether the data is recoverable or the chance there-off, alternatively, if possible a directory structure of recoverable files.
    • Any other information depending on your situation.

PLEASE NOTE:
* The quotation can also be sent within 4 working hours from receipt of your media should you wish to upgrade to our PRIORITY or HIGH PRIORITY service.
* See also Our Data Guarantee and Our No-Nonsense Free Consultation, Evaluation And Quotation Policies.

TYPICAL DATA RECOVERY PRICES

Data recovery work can be divided into two categories - The first being hardware and the second software related data recoveries.

Download our latest Data Recovery and Data Destruction Price List

HARDWARE RELATED DATA RECOVERY PRICING:

Scenarios would include drive spindle malfunction (motor failure), head crash (head stack failure), firmware corruption and printed circuit board (PCB) failure normally associated with clicking and /or grinding noises, media not being detected, etc. Pricing will be determined by the type and the total capacity of the media, operating system and service level required. For a more accurate quotation according to your specific situation please contact us on T: 012-665-2945 or complete our online quote request form.

TYPICAL DATA RECOVERY PRICING PER MEDIA TYPE:

  • 2.5" / 1.8" (Laptop) AND 3.5" (PC) hard drive data recovery starting at R 3 000.00 Excl. VAT
  • SCSI & SAS hard drive data recovery (this excludes server, RAID, NAS, SAN etc. configurations) starting at R 4 500.00 Excl. VAT
  • Solid state disk (SSD) data recovery starting at R 5 500.00 Excl. VAT
  • Flash (memory stick) data recovery starting at R 1 500.00 Excl. VAT
  • CD/DVD data recovery starting at R 1500.00 Excl VAT
  • Tape data recovery starting at R 3 500.00 Excl. VAT

Please contact us for pricing on:-
** Server / RAID / NAS / SAN recovery ** Unix & Netware recovery ** Database recovery
** Mail recovery and format conversion
** Digital media type & format conversion ** Password retrieval

SOFTWARE RELATED DATA RECOVERY PRICING:

Scenarios would include, corrupt data, deleted data, formatted drives, reloaded drives (OS has been reinstalled), etc. Pricing will be determined by the type and the total capacity of the media, operating system and service level required. For a more accurate quotation according to your specific situation please contact us on T: 012-665-2945 or complete our online quote request form.

TYPICAL DATA RECOVERY PRICING PER MEDIA TYPE:

  • 3.5" (PC) hard drive data recovery starting at R 2 500.00 Excl. VAT
  • 2.5" / 1.8" (Laptop) hard drive data recovery starting at R 2 500.00 Excl. VAT
  • SCSI & SAS hard drive data recovery (this excludes server, RAID, NAS, SAN etc. configurations) starting at R 4 000.00 Excl. VAT
  • Solid state disk (SSD) data recovery starting at R 2 500.00 Excl. VAT
  • Flash (memory stick) data recovery starting at R 1 500.00 Excl. VAT
  • FLOPPIE / STIFFIE / CD / CDR / DVD / MO data recovery starting at R 1 500.00 Excl. VAT
  • Tape data recovery starting at R 3 500.00 Excl. VAT
  • Virus removal starting at R 1 000.00 Excl. VAT
** Add R3000.00 Excl. VAT if the drive has been opened prior to being sent to us.

Download our latest Data Recovery and Data Destruction Price List

Q007: Can you retrieve data in all loss situations?

Unfortunately no - There are situations where only some or no data can be salvaged.

Q008: Do you have a quote rejection / evaluation fee?

OUR NO-NONSENSE FREE CONSULTATION, EVALUATION AND QUOTATION POLICIES

  • Free evaluation & fixed upfront quotation.
    • - Please Note:
    • You have a choice of 4 service options to suit your budget and circumstance.
    • No quote rejection fee.
    • No billable work will be undertaken unless the quote is approved in writing.

Q009: How do I get my media to you?

International Shipping Instructions
Please take note of these instructions if you are sending your media from outside of South Africa!

You have 3 options:

Option 1 - Bring the media in personally.

Download a printable version of our Location Map and Traveling Directions

 

Option 2  - Have the media sent via courier.

Download a printable version of our Shipping Label

 

Option 3  - We can arrange for a free courier collection and delivery.

PLEASE NOTE:
* Terms and Conditions apply
* Should you urgently require the recovery then we would suggest dropping the drive off personally as the courier service may take up to 2-3 working days.

OUR SHIPPING (PHYSICAL) ADDRESS

Tecleo Data Recovery Shipping Instructions

Tecleo Data Recovery Lab

20 Uitzicht Park
5 Bellingham Street
Centurion
South Africa
0157

Tel : +27-12-665-2945

printerFollow for a printable version of our shipping label

Q010: On which media will I get the data back?

  • Your recovered data will be transferred to a destination drive either supplied by yourself or we can quote for any drive currently available.
    • We can copy the recovered data if less than 14GB to DVD's - on request.

Q011: Do you repair and/or refurbish hard disk drives?

  • Our lab is equipped with a class 100 clean room facility and other proprietor data recovery specific tools and equipment that enables us to strip hard disk drives and carry out any repairs necessary in order to facilitate recovery of the data.

Please note that we do not refurbish drives for re-use.

Q012: What is data recovery?

It is the recapturing or recovery of data by skilled data recovery professionals from from servers, NAS and RAID volumes, PC (personal computer) and laptop hard disk drives (HDD), external hard drives, backup tapes (tape cartridges), CDs and DVDs, memory sticks (flash drives), SD cards and almost all other types of digital data storage devices.

Q013: Why do hard disk drives fail?

Q014: How do you retrieve the data?

  • Almost every data recovery is unique in some way.
    • We employ a combination of conventional, non-conventional and proprietor techniques, tools, software and other equipment on a per media basis.

Q015: What is blue laser technology and can it be used for data recovery?

Blue laser or rather Blu-Ray also known as Blue-ray using blue (technically blue-violet) laser has been developed to increase the reading and writing densities of optical media. These can include DVD, holographic optical discs, 3-D fluorescent multi-layer optical media and near-field optical recording.
All optical devices uses physical variations in the media in order to read and write data. This in comparison with hard disk drives that uses variations in the magnetic properties of the media (platters).

Blu-ray technology can therefore only be used in the recovery of optical disks (CD/DVD etc.) and not hard disk drives.
(Hard disk drive manufacturers would have incorporated, or planned to incorporate this technology if it was at all possible to make use of its "superior" capabilities for accessing data on damaged disks as an alternative to the existing electro-magnetic read/write technology)

- http://www.blu-ray.com
- http://en.wikipedia.org/wiki/Blu_Ray

Q016: Water damage, what should I do?

  • Do not attempt to switch on your computer (or power-up the drive) as water conducts electricity and will cause more damage to the electronic components.
  • Do not attempt to dry out the drive.
    • Place the drive in a sealed bag or container - as soon as possible after removing it from the water.
    • This is due to contaminants in the water that may hamper all chances of recovering the data leaving a residue once dry.

Do not open the drive – the drive must be opened in a sterile environment and cleaned by a professional data recovery engineer in order to avoid further contamination – this will ensure that we will have the best possible chance of recovering your data.

Q017: What should I do in order to prevent further data loss?

  • Switch the device off as soon as possible especially should you hear strange noises.
  • Do not run any utilities or data recovery software on a drive that is noisy, difficult to detect or difficult to access.
  • Do not copy any data to a potentially damaged device.
    • This may cause further damage to the data as important data areas may be overridden in the process.
  • Do not format, re-load or modify the partitions on a potentially faulty device.
  • Do not open the device.
    • Hard drives are very sensitive to contamination and should only be opened in a controlled clean room environment i.e. class 100 clean room.
  • We do not recommend that you replace the controller board as that may cause damage to the devices firmware programming.
    • The programming on most modern hard drives are specific to that drive despite having an exact matching printed circuit board (PCB).
    • Please ensure that the original PCB is fitted back onto the drive before being shipped to us (should you have replaced the PCB)
  • Do not make any rash decisions as this may cause further damage or lead to permanent data loss.
  • Consider sending your device to a reputable data recovery company should the data be of significant value to you.
    • There are situations where we will only have one chance of successfully recovering the data.
  • Please package the device as if you are sending us an egg in order not to cause more damage to when being shipped!
    • Hard disk drives and other data storage devices are extremely delicate and sensitive to being bumped and knocked around.
    • Additional damage may make a successful recovery more difficult or in extreme cases un-recoverable.

Q018: Can I bring my own destination drive (for accepting the recovered data)?

Yes, you would be welcome to bring your own destination drive for accepting your recovered data.

Please note:

  • We require:
    • An external USB3 hard drive in a fully working condition;
    • Must be clean, NTFS formatted (without any other data);
    • Of the same or larger capacity than the device being recovered.
  • Please Note:
    • We need to have the destination drive in hand before starting the data recovery.
    • We do not accept any responsibility for existing data on a supplied destination drive.
    • We do not accept hard drives with bad sectors, USB2 or IDE drives.
  • Our free collection service is only applicable to the initial collection of your device.
    • We can arrange for the collection of your destination drive at an additional cost.
    • Please allow 2-3 working days for courier collections and deliveries.

Q019: Can you recover formatted hard drives?

Yes, we can as long as the data has not been overwritten.

Q020: Can you recover deleted data (information)?

Yes, we can as long as the data (information) has not been overwritten.

Q021: Can you recover emails and passwords from web hosted mail services?

Unfortunatley no, you need to contact the company (i.e. Yahoo, Gmail etc.) responsible for hosting your email.

Q022: How do you calculate your server recovery fees?

Our Server (RAID, NAS, SAN, mirror, stripe-set, JBOD etc.) data recovery fees comprises of two components.

1. An up-front non-refundable evaluation fee:

  • This fee is to offset the risks and costs involved during the evaluation process that may take up to 2-3 days"™ to complete and includes:
    • Attempting to clone all the drives in the volume.
    • Integrity checking the cloned data.
    • Determining from the metadata (if available) what the correct volume (RAID, NAS, SAN, mirror, stripe-set, JBOD etc.) configuration parameters are.
    • Determine the chances of recovery based on the hardware and software integrity of the drives.
    • Determine any hardware failures that may prohibit the assembly of the volume(s) and/or the inspection of the metadata.
      • This normally requires clean room operations.
      • Any repairs will however only be undertaking once the final quotation has been approved.

2.The data recovery fee.

  • This fee is based on:
    • The complexity of the volume configuration;
    • The number of drives involved;
    • As well as the hardware or software repairs needed to successfully assemble the volume.
      • This may also include possible software scans needed in cases of data integrity issues (corrupt or damaged file system), copying of the data and finally integrity checking the recovered files.

Q023: What is the definition of a backup?

A reliable data backup is having tested, restorable and current copies of your data securely kept in at least two or three separate locations from your primary storage device.

Q024: What is JTAG?

JTAG is an abbreviation for Joint Test Action Group technology.
The technology was developed in the 1980s to overcome physical access issues to the pins on programmable chips for circuit testing purposes. Today, it is however predominantly used for programming, debugging and in our case, extracting data from faulty devices.

See the illustration below for a simplified explanation of the process:

JTAG Technical illustration web

For more information see also:
https://www.xjtag.com/about-jtag/what-is-jtag

Q024: I cannot access the portal as my Anti Virus Software deems it unsafe.

Some of our clients using Avast and AVG Antivirus are reporting that they cannot login as the URL to our customer portal is being blocked.
** This is not as a result of our portal being unsafe but rather in the way these two programs (for 
some reason) interpret our portal URL. **

Solution
Add our URL below to the programs safe URL (domain) list.
http://tecleodatarecovery.supportportal.tech/my_profile/login

Avast how to:
https://www.avast.com/faq.php?article=AVKB168

AVG how to:
https://support.avg.com/SupportArticleView?l=en&urlName=How-to-exclude-file-folder-or-website-from-AVG-scanning